Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund. To be eligible for a return, your item must be unopened and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.


Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Shipping
To return your product, please post to:


Soothe my Mood
1/4 Kowhai Road
Auckland 0630
New Zealand


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted.


Please contact us if you have further questions. We're here to help!